Care You Can Always Count On

Care You Can Count On

Complete Care Assist began with a simple purpose: to ensure people and families never feel alone when searching for the right support. We understand how overwhelming navigating care can be, and we believe everyone deserves access to compassionate, dependable support. As a registered NDIS and aged care provider, we support people across Brisbane, Moreton Bay, Logan, Redlands and the Sunshine Coast. Our experienced team works with people living with a wide range of disabilities, health conditions and complex support needs.


Whether you’re navigating the NDIS or accessing aged care services to remain safe and independent at home, you can count on us for genuine care, reliable support and a team that puts you first. Through trusted care teams, practical assistance, real-time communication and meaningful relationships, we help you live the life you choose while keeping your whole support network connected.

Care That Holds Your Network Together

Complete Care Assist offers dedicated, person-centred assistance for those living with complex medical and behavioural needs.

 

Participants are carefully matched with a reliable, highly trained and consistent team of support workers, building genuine relationships that provide peace of mind for both participants and families.

 

Direct, personal contact and communications ensures there are no call centres and no delays.

 

Support extends beyond daily routines, forming a vital link with allied health professionals and other key stakeholders to ensure collaboration and the right supports are always in place.

What They Say About Us

Robert Fox

GUEST

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Jenny Hob

GUEST

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Google
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Kyle D
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Complete Care Assist provide support for my brother and the team of supports that care for him are amazing. Everyone is Genuine and Honest and want the best for my Brother.
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Courtney H
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I am so grateful to have found Complete Care. I have always felt so supported in all areas of the company. The team in the office do an amazing job and take the time to find wonderful support workers to suit. I definitely do feel so supported being with Complete Care and feel like someone is always there to assist and support.
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John M
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A great company, can highly recommend.
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Steven M profile picture
Steven M
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I’ve interacted with Complete Care through someone they support, and I’ve always been impressed by how caring, responsive and professional their team is. The staff are approachable, reliable, and genuinely care about making a positive difference. It’s reassuring to see a service that treats people with such respect and kindness.
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Cheryl M
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Im happy with my 2 support workers and the workers a complete care
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Archie C
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Love these guys! Just true passion for the people they support!

Programs With A Difference

Complete Care Assist holds regular get togethers and events where participants and support workers come together to foster a sense of community. Come join us to learn more about being a part of our amazing community.

Services that fit your life—and hold your support network together

Complete Care Assist provides reliable, person-centred NDIS support across Brisbane, Moreton Bay, Logan, Redlands and Sunshine Coast. We carefully match workers, communicate directly and coordinate closely with the people involved in your care.

Assistance with Daily Living and Self Care

Respectful support with personal care, daily routines, meals, household tasks and everyday living skills—at home and in the way that works for you.

Community Access

Support to attend appointments, see friends and family, pursue interests and take part in the community with confidence.

Palliative Care

Consistent, coordinated care for people with complex medical, physical or behavioural needs, including 24/7 supports and compassionate palliative care.

Supported Independent Living

Individualised daily support and accommodation options that help people live independently, safely and meaningfully.

Hospital Transitions & Medium-Term Accommodation

Practical support to move from hospital to home, MTA or longer-term accommodation, with the right people and arrangements in place from day one.

Day Centre Activities

Purposeful, outcome-focused programs of support and activities that build connection, confidence, skills and a genuine sense of belonging.

Our NDIS Services

Daily Personal Activities

Support for daily routines, helping build confidence and independence within familiar home surroundings.

Self Care

Dignified personal care including bathing, hygiene, and overnight assistance, always centred around comfort and respect.

Personal Domestic Activities

Everyday support with household tasks, creating a safe and comfortable environment to suit individual needs.

Household Tasks

Assistance with cleaning, laundry, and home upkeep, ensuring a welcoming, healthy, and secure living space.

Access Community Social

Support to stay socially connected through outings, appointments, and community engagement tailored to personal interests.

Daily Life Skills

Support to develop essential life skills including budgeting, cooking, and time management to enhance independence.

Palliative Care

Compassionate, respectful care designed to maintain comfort, dignity, and emotional well-being during life’s final stages.

In Home and SIL Environments

Consistent, person-centred support delivered in-home or within SIL environments, ensuring comfort and familiarity.

Why choose Complete Care?

Complete Care Assist, a registered NDIS service provider, delivers care you can always count on across Brisbane, Moreton Bay and the Sunshine Coast.

 

We specialise in 24/7 person-centred care for individuals living with moderate to complex needs, and managing progressive or multiple diagnoses.

 

Examples include Parkinson’s disease, Muscular Dystrophy, Multiple Sclerosis, stroke recovery, Acquired Brain Injuries, amputees, ASD, complex behaviours, and those requiring palliative and end of life care.

 

Through consistent staffing, strong communication, and real relationships, the team offers more than just support, they hold the whole care  and support network together.

Person-centred care designed and delivered around your individual goals and needs.

Consistent, experienced and dependable Support Workers carefully matched to your needs and preferences.

24/7 access to a responsive, committed and highly experienced support team.

Strong and trusted relationships with participants and their families.

A valued link, coordinating and working collaboratively with you, your stakeholders and supporting health services.

Genuine, Reliable Support Built on Trust and Personal Connection

Providing consistent, person-centred care that builds confidence, strengthens independence, and encourages growth.

Outcome-Focused Support Shaped by Empathy and Consistency

Support designed to encourage meaningful growth, trust, and belonging in a respectful, inclusive environment.

Trusted NDIS Provider for North Brisbane, Caboolture, Moreton Bay and Beyond

Delivering reliable, outcomes-driven care across North Brisbane, Caboolture, Moreton Bay and surrounding regions.

Services That Support Growth, Connection, and Daily Living

Providing support tailored to promote independence, build life skills, and strengthen real connections within the community.

Meet the Team Behind Your Trusted Care

Staff members at Complete Care Supports are chosen for both their experience and their passion for genuine, meaningful support. Empathy and respect guide every interaction, and each team member understands the importance of working in someone’s personal space. Delivering more than just care, the team creates real relationships that bring comfort and security to participants and families alike.

Every staff member is fully committed to the outcomes of the people they support. Flexibility, reliability, and professionalism ensure the care offered adapts seamlessly to the individual. Strong values of transparency and integrity shape the service delivered, helping each participant feel safe, heard, and empowered to live their life with dignity and independence.

Alexander Cope

HOTEL MANAGER

Larry Castaneda

SALES & MARKETING

Ellen Roberson

RECEPTIONIST

Meet Our Leaders – Sarah and Matt

Sarah is the Owner and General Manager of Complete Care Assist.

 

Sarah’s early career focused on sales and marketing with FMCG companies. After taking time out of the workforce to raise three children (currently 11, 14  and 16), Sarah worked in the education sector. Whilst living in the USA, Sarah was a Moderate Needs Para Educator, supporting students from severely disadvantaged and trauma impacted backgrounds with a range of disabilities, learning, developmental and emotional challenges. This experience inspired Sarah to pursue her interest in this area further through owning and operating her own business, and postgraduate studies.

 

Sarah is currently completing postgraduate studies in Psychology and professional development programs in Positive Behavioural Supports.

 

Matt is the Director of Complete Care Assist.

 

Matt grew up in regional Australia and has a diverse business background, having worked in consulting, finance and most recently having run and rapidly grown small and large services businesses both in Australia and North America. Matt takes an active role in developing and executing the strategic direction of Complete Care Assist and ensuring it has the capabilities and infrastructure in place to support its participants, both today and in the future.